We have a 3-day return policy, which means you have 3 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in the same condition in which you received it.
- Have all original tags and labels attached.
- Be in its original packaging.
- Be accompanied by the order confirmation, invoice, or other proof of purchase.
To request a return, please contact us at gorafashion26@gmail.com within 3 days of receiving your order.
Items returned without prior approval from us may not be accepted.
Damaged, Defective, or Wrong Items
Please inspect your order as soon as you receive it. If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery with your order details and clear photos/videos of the issue.
After reviewing the issue, we will determine the appropriate resolution, which may include a replacement, exchange, or refund, as applicable.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been worn or used.
- Items without original tags or packaging.
- Items damaged after delivery due to misuse, washing, alteration, or improper handling.
- Items returned after the 3-day return period.
- Sale/discounted items, unless the item is received damaged, defective, or incorrect.
- Gift cards.
Exchanges
If you would like to exchange an eligible item for another size or product, please contact us within 3 days of delivery.
Exchanges are subject to product availability and our approval.
Return Shipping
For approved returns, we will provide instructions on how and where to send the item.
Depending on the reason for the return, return shipping charges may be applicable. If the item is damaged, defective, or incorrectly delivered, please contact us before sending it back.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method, subject to applicable payment-provider/bank processing times.
Please allow up to 10 business days after refund approval for the amount to reflect in your account.
If you have not received your refund after this period, please contact us at gorafashion26@gmail.com.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us at:
Email: gorafashion26@gmail.com